Tuesday, February 21, 2012

No big winners, but still a fun day at Resorts Casino!

This was my first visit to Resorts Casino and I wasn't sure what to expect. On the plus side, they offered a pretty generous comp: $25 slot voucher and $10 food comp. Casinos started getting stingy with comps a couple of years ago, which is one reason that I stopped running trips to AC. With all of the competition from the new casinos in Pennsylvania, you'd think that the AC casinos would be offering MORE incentives to keep customers, not less. But that's my opinion...

I was disappointed with the overall look and feel of the place. I felt it was a bit on the dreary side and in need of some updating. They could also swap out a lot of the quarter machines for more of the popular penny and nickle machines. It seemed like there were an awful lot of the older single-line quarter machines available, while it was hard to find an open seat at the newer penny and nickel slots.

Resorts could do a much better job of getting folks through the lines at the restaurants, especially the buffet. It shouldn't be a surprise that people start to line up at lunchtime, so increasing the number of check-in clerks seems like a smart idea.

The buffet was on the small side and seemed geared more toward seafood lovers. I will say though that the max & cheese was absolutely awesome--right up there with some of the best I've ever had!

I had a most unpleasant experience in one of the restrooms--I won't go into the details, but it truly looked like animals had been using the facilities rather than human beings. Happily, the next restroom that I visited was the polar opposite.

Regardless of where I was, the staff members that I encountered were courteous and efficient and seemed genuinely interested in serving the customers. Big plus for the casino in that regard.

I was left with mixed feelings about Resorts. I don't think I'll schedule any additional trips there unless they offer something really outstanding for my customers or they do some updating of the casino.

It was too cold to walk out on the boardwalk, so I didn't take any photos myself on this trip. That's one thing that the Pennsylvania casinos will never be able to match--the experience of walking the boards and enjoying the ocean view.

Bottom line is that everyone seemed to have a good time and, of course, that's what it's all about. My goal is to make sure that keeps happening, so I'll continue searching for the best deals and hopefully on our next casino trip, somebody will come back on the bus a big winner!